People who, in everyday life or at work, have been insulted, abused, overlooked, intimidated, treated with hostility, degraded or debased or who feel that they have been treated unfairly should not be left to cope with these frustrating experiences on their own.
Current studies show that over 80 per cent of people who have had a subjective experience of discrimination do not report this for various reasons. Many don’t know that they have the right to be protected against discrimination. Or they do not have any information about where they can find support.
Support is given in the form of counselling and referral to specific municipal or other advice centres or to the legal profession, if necessary also involving inter-cultural mediators.
Discrimination incidents are first of all viewed from the point of view of the person affected. Those looking for advice are given support, independent of the trait which led to them being disadvantaged. Their concerns are treated with confidentiality, with advisers always respecting the wishes and mandates of the person seeking advice. Counselling is independent, and access is low-threshold and barrier-free.